AI Transparency & Disclosure

Nirvani designs and deploys technology infrastructure that may incorporate artificial intelligence and automated systems.

Depending on the product, service, website, customer implementation, or interaction, AI may be used to assist with functions including:

Some communications or experiences provided by Nirvani or through a Nirvani-powered implementation may involve an artificial intelligence system rather than, or in addition to, a human representative.

This may include:

Certain Nirvani-powered systems may use synthetic, computer-generated, cloned, or AI-generated voices.

These voices may sound similar to natural human speech.

Unless specifically identified otherwise, the use of a human-like voice does not mean that a live human representative is participating in the conversation.

Where legally required, appropriate disclosures regarding automated or synthetic voice technology should be presented during the interaction.

Nirvani systems may generate, summarize, transform, recommend, classify, or assist in producing text, audio, images, video, data, reports, communications, and other content.

AI-generated content may contain inaccuracies, omissions, outdated information, unexpected results, or interpretations that differ from those of a qualified human professional.

Users should independently verify information when accuracy is material to a decision.

Nirvani does not represent that AI-generated content will always be complete, current, error-free, or suitable for every purpose.

Artificial intelligence is intended to augment business operations, not eliminate appropriate human judgment.

Depending on the implementation, AI systems may:

Artificial intelligence operates probabilistically and may generate information that is inaccurate, incomplete, misleading, inconsistent, or inappropriate for a particular situation.

AI systems can also misunderstand:

Unless expressly stated otherwise in writing, Nirvani AI systems are not licensed professionals and do not independently provide:

Certain jurisdictions regulate artificial intelligence systems used to make or materially influence decisions involving areas such as:

Nirvani provides technology that may be configured and deployed by businesses, organizations, professionals, campaigns, agencies, and other customers.

When a Nirvani customer deploys an AI system, the customer's organization may control:

AI systems may process information provided during an interaction to perform the requested service or business function.

Depending on the implementation, this may include information submitted through:

Certain voice-enabled services may support call recording, transcription, summarization, quality assurance, analytics, or automated processing.

Recording and consent requirements vary by jurisdiction.

Where required by applicable law, appropriate notices or consent mechanisms should be provided before or during the applicable interaction.

Customers using Nirvani technology are responsible for configuring their communications and business practices in accordance with applicable telephone, recording, telemarketing, messaging, privacy, and consent requirements.

Artificial intelligence may assist in generating, sending, responding to, routing, or analyzing electronic communications.

Automated communications may be subject to additional laws and regulations governing:

Nirvani may use or integrate technology supplied by third-party artificial intelligence, telecommunications, cloud computing, software, analytics, data, infrastructure, or automation providers.

Depending on the implementation, information may be processed by such providers in order to deliver the applicable functionality.

Third-party technologies may have their own terms, privacy policies, security practices, limitations, and data-processing requirements.

Nirvani may modify, replace, add, or discontinue technology providers as its infrastructure evolves.

AI systems may interact with connected business systems and initiate automated actions based on predefined rules, instructions, permissions, or workflows.

These actions may include:

Nirvani may implement safeguards intended to reduce unauthorized access, harmful instructions, manipulation, fraud, abuse, data leakage, prompt injection, system misuse, and other risks associated with artificial intelligence.

No security or AI safety system is perfect.

Users may not intentionally attempt to:

Artificial intelligence technology changes rapidly.

Nirvani may monitor, test, evaluate, update, replace, modify, retrain, reconfigure, or improve AI systems and supporting technology over time.

Functionality, capabilities, behavior, limitations, providers, models, and safeguards may therefore change without all prior versions remaining available.

Artificial intelligence systems do not possess human consciousness, emotions, beliefs, intentions, personal experiences, or independent authority merely because they communicate in a conversational manner.

References by an AI system to understanding, thinking, remembering, feeling, recommending, or similar human concepts may be conversational conventions and should not be interpreted as representations of human consciousness or identity.

By interacting with an AI-powered system, users acknowledge that:

This AI Transparency & Disclosure supplements Nirvani's:

Nirvani may update this AI Transparency & Disclosure as technology, products, business practices, regulations, or legal requirements evolve.

The "Last Updated" date at the top of this page reflects the most recent revision.

Continued use of applicable Nirvani services following an update constitutes acknowledgment of the revised Disclosure to the extent permitted by law.

Questions regarding Nirvani's use of artificial intelligence, automated systems, or this AI Transparency & Disclosure may be submitted through the contact methods provided on nirvani.ai.